Optic Communications encourages all customers to review the following policies associated with doing business with Optic. Should you have questions regarding the following policies, please do not hesitate to contact us.

Website Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience

(your information helps us to better respond to your individual needs)

  • To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

  • To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Optic Communications
224 S. Kansas Ave.
Columbus, KS 66725
Phone: 855.806.7325
E-mail: support@optic-communications.com

Annual Customer Notices

Last Revised: December 12, 2015

Personally Identifiable Information – What Do We Collect?

Your Information – We limit the personal information we collect from you.
In providing our services, we sometimes collect personally identifiable information, such as your name, physical address, telephone numbers, social security number, driver’s license number, and email addresses (“Personally Identifiable Information”). We may also collect other non-personally identifiable information, such as information about premium services, general location, demographics, billing information, maintenance, repair, services, equipment, software, usage, settings and preferences to aid in customer support and in recommendations for you. If non-personally identifiable information is directly linked to Personally Identifiable Information, it will be considered personally identifiable information while it is linked. Aggregate and de-identified information is not considered Personally Identifiable Information.

Our policy is to collect Personally Identifiable Information to help us provide the services we may offer with the quality you deserve. We take reasonable precautions to identify you or your authorized representative when we are contacted about your account. We sometimes ask for Personally Identifiable Information for special reasons, such as for research, in surveys or registering in apps or at our web sites. If so, we will tell you first how we will use it, and you may choose not to participate.

Cable Television Services
We may use cable and Internet technologies to collect information about your video selections. We treat this information as confidential, and we will not use it to identify you to third parties other than affiliates, vendors and business partners without your consent. We use this information to make recommendations to you and for other purposes, such as to market new or additional services to you.

We may collect anonymized viewing and demographic information and may use or share it with others for programming, ratings, marketing, advertising and similar purposes. Also, limited Personally Identifiable Information is collected and used in providing some types of cable television services, such as pay-per view, interactive, entertainment-on-demand and devices we provide to you.

Internet Services
Like most Internet service providers, we automatically collect and store Internet Protocol (IP) addresses (an identifier given to your connection while online), the volume of data transmitted and received through your service, Internet connection performance, modem MAC addresses, and connection dates and times. We may also collect and store other usage statistics, such as the volume of data transmitted by protocols, devices and services, to help us understand how our network is used and to tailor the services we offer.

Telephone Services
In providing telephone services, we receive usage information, including calls made and received and their duration. We treat this information as private and retain it in most jurisdictions for up to eighteen months. We do not share these records with others, unless required by law. Except when required by law, we do not listen to or record your calls to third parties.

What Information Do We Use or Share?

Personally Identifiable Information
We consider Personally Identifiable Information confidential, and use it only in providing the services we, our affiliates, or our partners offer. Personally Identifiable Information is used, for example, for the following activities: sales, installation, training, operations, administration, advertising, marketing, support, development of new products and services, data usage, management, maintenance, customer care, communications with you, and billing and collection. We may combine Personally Identifiable Information with demographic and other information for purposes consistent with this Notice.

Sharing Restrictions
It is our policy not to disclose Personally Identifiable Information to persons outside of Optic, other than our affiliates, vendors and business partners, without your prior consent or as otherwise specified in this statement.

Aggregate Information
We use and share aggregate information about usage by groups of customers for a variety of purposes. Aggregate information does not identify individual customers. We use aggregate information along with demographic data from other sources and may share it with others.

Outside Parties and Vendors
We sometimes use affiliates, vendors or partners in providing services to you and may share Personally Identifiable Information for these purposes. We require these parties to maintain at least the same level of confidentiality we maintain ourselves. We also prohibit them from using Personally Identifiable Information for any purpose other than providing the services.

Telephone Services
If you call to discuss your telephone account, we will ask you to confirm your identity through security questions. At Optic offices, telephone customers must show a government-issued photo ID. If you, or anyone authorized by you, make significant changes to your telephone account, Optic will send you notice to confirm that you made these changes. If you suspect that someone may have made unauthorized changes to your account, contact Customer Care at the telephone number on your bill. If we discover any unauthorized access to your telephone account, we will send you notice promptly, in keeping with applicable law.

Our telephone customers can designate their listings as non-published for print or electronic directories or for directory assistance services. We do not publish these directories and are not responsible for their content or accuracy. Because of the complexity of this process and the involvement of others, errors sometimes occur. Our telephone services are subject to tariff or contractual terms that limit our liability in the event of listing errors. For more information on telephone privacy, see the Customer Proprietary Network Information notice below.

Cable Television Services
When you use an interactive service to participate in or to order a product or service, we will ask for your permission to provide contact information to the appropriate party. As explained above, we also use viewing information for certain purposes.

Internet Services
Unless addressed to us, we do not read the content of your online communications, unless required by law or court order. We may however, retain and provide such communications if we are legally required to do so. We also monitor for malware and other threats that could harm your equipment, the network or other users.

Special Exceptions – We reserve the right to disclose Personally Identifiable Information if we have a good faith belief it is necessary to: (1) comply with the law; (2) protect our network, rights or property or those of others; (3) respond to fraud, abuse or unauthorized reception; (4) enforce our Policies; or (5) act in an emergency to protect your safety or that of another person. We may also transfer Personally Identifiable Information as a part of a sale or transfer of business operations.

Cable Television Equipment and Policies

Products and Services Offered – Optic offers a variety of video programming choices including a basic service tier (Essential) with most of the local television broadcast stations in your area and an expanded basic service tier (Ultimate) and other service tiers and packages that include additional cable programming services. Various tiers of service offered by Optic may be sold separately or as a package with other tiers; however, as a prerequisite for subscribing to any of the video programming offered including premium channels or pay-per-view programs, customers are required by law to subscribe to the basic service tier.

Many of the channels included in the basic service tier are available in both an analog and a digital format, however Optic’s expanded basic tier is exclusively digital.

Optic offers customers the option to rent equipment, such as cable set-top converters and remotes and/or CableCARD™ that may be needed to access the cable services you want with your TV equipment.

Visit us at http://www.optic-communications.com or call us at the number on your bill for more information about products and services in your area.

Prices, Channels and Programming Options – A complete listing of the channel lineup and prices available to you can be found at http://www.optic-communications.com or you may call us at the number on your bill to obtain a printed copy.

Changes in Service or Prices – Subject to applicable law, we have the right to change our services and prices at any time. As an Optic customer, you will generally receive notice of changes in services or prices at least 30 days in advance or in compliance with applicable laws. The notice may be provided on or with your monthly bill, in a separate mailing on an information channel, as a newspaper legal notice, as part of this annual notice or some other written form. Additional information regarding such notices may also be found on the Optic website.

Installation and Service Maintenance Policies – Standard installations are generally completed within 7 business days. Someone over 18 years of age must be home during any installation or repair of your cable television service.

Products and Services Offered – Optic offers a variety of video programming choices including a basic service tier (Essential) with most of the local television broadcast stations in your area and an expanded basic service tier (Ultimate) and other service tiers and packages that include additional cable programming services. Various tiers of service offered by Optic may be sold separately or as a package with other tiers; however, as a prerequisite for subscribing to any of the video programming offered including premium channels or pay-per-view programs, customers are required by law to subscribe to the basic service tier.

Many of the channels included in the basic service tier are available in both an analog and a digital format, however Optic’s expanded basic tier is exclusively digital.

Optic offers customers the option to rent equipment, such as cable set-top converters and remotes and/or CableCARD™ that may be needed to access the cable services you want with your TV equipment.

Visit us at http://www.optic-communications.com or call us at the number on your bill for more information about products and services in your area.

Prices, Channels and Programming Options – A complete listing of the channel lineup and prices available to you can be found at http://www.optic-communications.com or you may call us at the number on your bill to obtain a printed copy.

Changes in Service or Prices – Subject to applicable law, we have the right to change our services and prices at any time. As an Optic customer, you will generally receive notice of changes in services or prices at least 30 days in advance or in compliance with applicable laws. The notice may be provided on or with your monthly bill, in a separate mailing on an information channel, as a newspaper legal notice, as part of this annual notice or some other written form. Additional information regarding such notices may also be found on the Optic website.

Installation and Service Maintenance Policies – Standard installations are generally completed within 7 business days. Someone over 18 years of age must be home during any installation or repair of your cable television service.

Access to Customer Premises – By ordering service, you agree to allow employees and agents of Optic access to your premises at reasonable times to inspect and maintain the cable equipment at your service address and, upon termination of service, to remove the equipment. Optic is not deemed to have abandoned equipment that it does not remove.

Moving – Before you move, please call us on the phone number listed on your bill. This is the best way for us to arrange for your service to be disconnected and to schedule an installation at your new home if it is in our service area.

How to Use Your Cable Services – Customers may visit us at http://www.optic-communications.com or call us at the telephone number on your bill for more information regarding the use of your Optic cable service.

Billing; Charges and Fees – Your monthly Optic bill provides the charges, due date, payments and credits for your account, and may also contain special customer messages. Fees and charges are payable in advance once service is initiated. If you initiate a change in your services, you are subject to the applicable installation and/or charge associated with your new service selection. There may be a nominal non-recurring administrative charge for service tier changes you request. A late fee is added to any bill amount unpaid after the due date. If your payment is made with a non-sufficient fund check or credit card, you may be charged a fee for handling. Additional information for your area regarding Optic billing may be found at http://www.optic-communications.com or you may call us at the telephone number listed on your bill.

Disconnect Policy; Refunds/Credits – A request to disconnect cable service can be made at any time. Billing for service will stop on the day Optic owned equipment is returned, subject to billing for applicable fees and outstanding balances on Optic video and/or other services. Equipment provided to you by Optic must be returned upon disconnection of service or appropriate charges will apply.

If your request to disconnect service occurs before the end of a prepaid period, Optic will refund the prorated unused portion of the fees and charges (subject to the offsets referenced above and the return of Optic equipment). If the pro-rata unused portion is less than $5.00, Optic will make the refund on your request. If you are under a length of service contract and you are cancelling before the end of your term, you may owe an Early Termination Fee.

Delinquent Accounts – If your service is disconnected for non-payment, we require full payment of the balance, a deposit, a reconnect fee, and a minimum of one month’s service charge before reconnecting service.

Complaint Procedures – Customers can direct cable billing or service complaints to Optic at the telephone number listed on your bill. If you believe Optic has not properly resolved your issue, you may contact your local franchise authority. Refer to your monthly cable bill or call the local customer service number listed on your bill for the address of your franchise authority contact designated to receive consumer complaints.

Theft of Cable Service – Unauthorized cable hook-up or cable theft is a crime that is punishable by fines and/or imprisonment.

Television Picture Quality – If you experience problems with the quality of television signals you receive, you should call us at the telephone number listed on your bill. A fully trained Optic customer service representative can often resolve your problem over the telephone. If this cannot be done, we will set up an appointment for a skilled technician to come to your home. If, in your opinion, the service technician fails to correct the reception problem, you should call us again and we will review the actions taken. Should we continue to be unable to resolve the problem to your satisfaction, we will explain the reasons we cannot solve the problem. You may also refer to your monthly cable bill or call the local customer service number listed on your bill for the address of your franchise authority contact designated to receive consumer complaints.

Television Equipment Compatibility – Most modern television sets and DVRs are cable compatible (“cable ready” or “digital cable ready”) and can receive, when connected directly to the cable service, the television channels carried on the cable system that have not been encrypted to secure the signals. Except with television sets and other display devices equipped to use the CableCARD technology described below, encrypted standard or high-definition digital channels carried on Optic systems will not be viewable without a cable set-top converter compatible with and authorized by the Optic system providing service to you.

Cable Converters – If you have a cable ready or digital cable ready TV/ display device you may not need a set-top converter to receive basic, unencrypted services; however, some models of TVs, VCRs and DVRs – especially older TV sets that are not “cable ready” – may not receive all of the channels offered when connected directly to the cable system. Additionally, Optic may elect to encrypt basic services on cable systems that it transitions to all-digital delivery in accordance with FCC provisions. If your TV, VCR or DVR is not able to receive all of the channels desired or the channels you want to view are encrypted, you can obtain a set-top converter from Optic at a low monthly charge, or if available, purchase at a retail outlet a different device capable of accessing the cable services you want. If you plan to purchase cable services that we scramble or encrypt, you should make sure that any set-top converter, navigation device or digital cable ready TV/display device you purchase from a retail outlet is compatible with the Optic system providing service to you and capable of working with separate security devices (i.e. CableCARDs) that we must provide in order for your equipment to access such services delivered from Optic’s cable system. Upon request, we will provide you with the technical parameters that are needed for any such device to operate with our security cards and cable system. In addition, you should know that converters with descrambling units are illegal to use unless authorized by Optic.

If you receive service through a cable set-top converter, you may not be able to use special features and functions of your TV or DVR. These may include features that allow you to view a program on one channel while simultaneously recording a program on another channel; record two or more consecutive programs that appear on different channels; and, use advanced picture generation and display features such as “Picture-in-Picture”, channel review and other functions that necessitate channel selection by the consumer device. You may be able to resolve these issues (and other compatibility issues associated with the reception of programming services) through an additional converter or other equipment that is available for lease from Optic upon request, or from another electronics retail vendor. Please call us at the telephone number listed on your bill for technical assistance with questions about the type of special equipment needed to resolve individual compatibility problems.

CableCARDs – Certain TVs/display devices are sold with a port for a CableCARD that can substitute for a cable set-top converter. However, some of these devices are “one-way” (often referred to as UDCP devices) and cannot access interactive or two-way services offered by Optic, such as OnDEMAND, impulse pay-per-view and the Optic interactive programming guide. Optic may have also deployed Switch Digital Video (SDV) technology in its system to achieve bandwidth efficiencies that enable Optic to enhance its offerings. With SDV, a two-way function, the switched channels cannot be accessed with UDCP devices; however, a special device offered free by Optic called a Tuning Adapter will enable some UDCPs to access switched channels. Optic plans to support devices as they may become available at retail that are capable of supporting two-way service (which may be labeled as Tru2way) and accessing Optic interactive services (including SDV) with a CableCARD (or other security device/tool that Optic might employ). You may visit http://www.optic-communications.com or contact Optic customer service for more information.

Remote Controls – Optic includes a remote control unit with its set-top converters. Some television, VCR or DVR remote controls are also capable of controlling the basic features of your set-top converter. “Universal” remote control units that are compatible with the basic features of set-top converters may also be obtained from many other sources, such as consumer appliance, electronics outlets or over the Internet. These universal remote controls may not be compatible with certain set top features or services available from Optic in certain markets. If you have specific questions concerning where to find remote controls or their compatibility, we encourage you to contact an Optic customer service representative at the number listed on your monthly bill.

About this Notice – The information in this notice may change in the future. We will provide appropriate notice of any significant changes in advance so that you can make decisions about your future service needs. Customers receiving service as part of a commercial account, bulk rate or similar arrangement may be subject to separate policies or procedures than those outlined herein.

– By ordering service, you agree to allow employees and agents of Optic access to your premises at reasonable times to inspect and maintain the cable equipment at your service address and, upon termination of service, to remove the equipment. Optic is not deemed to have abandoned equipment that it does not remove.

Moving – Before you move, please call us on the phone number listed on your bill. This is the best way for us to arrange for your service to be disconnected and to schedule an installation at your new home if it is in our service area.

How to Use Your Cable Services – Customers may visit us at http://www.optic-communications.com or call us at the telephone number on your bill for more information regarding the use of your Optic cable service.

Billing; Charges and Fees – Your monthly Optic bill provides the charges, due date, payments and credits for your account, and may also contain special customer messages. Fees and charges are payable in advance once service is initiated. If you initiate a change in your services, you are subject to the applicable installation and/or charge associated with your new service selection. There may be a nominal non-recurring administrative charge for service tier changes you request. A late fee is added to any bill amount unpaid after the due date. If your payment is made with a non-sufficient fund check or credit card, you may be charged a fee for handling. Additional information for your area regarding Optic billing may be found at http://www.optic-communications.com or you may call us at the telephone number listed on your bill.

Disconnect Policy; Refunds/Credits – A request to disconnect cable service can be made at any time. Billing for service will stop on the day Optic owned equipment is returned, subject to billing for applicable fees and outstanding balances on Optic video and/or other services. Equipment provided to you by Optic must be returned upon disconnection of service or appropriate charges will apply.

If your request to disconnect service occurs before the end of a prepaid period, Optic will refund the prorated unused portion of the fees and charges (subject to the offsets referenced above and the return of Optic equipment). If the pro-rata unused portion is less than $5.00, Optic will make the refund on your request. If you are under a length of service contract and you are cancelling before the end of your term, you may owe an Early Termination Fee.

Delinquent Accounts – If your service is disconnected for non-payment, we require full payment of the balance, a deposit, a reconnect fee, and a minimum of one month’s service charge before reconnecting service.

Complaint Procedures – Customers can direct cable billing or service complaints to Optic at the telephone number listed on your bill. If you believe Optic has not properly resolved your issue, you may contact your local franchise authority. Refer to your monthly cable bill or call the local customer service number listed on your bill for the address of your franchise authority contact designated to receive consumer complaints.

Theft of Cable Service – Unauthorized cable hook-up or cable theft is a crime that is punishable by fines and/or imprisonment.

Television Picture Quality – If you experience problems with the quality of television signals you receive, you should call us at the telephone number listed on your bill. A fully trained Optic customer service representative can often resolve your problem over the telephone. If this cannot be done, we will set up an appointment for a skilled technician to come to your home. If, in your opinion, the service technician fails to correct the reception problem, you should call us again and we will review the actions taken. Should we continue to be unable to resolve the problem to your satisfaction, we will explain the reasons we cannot solve the problem. You may also refer to your monthly cable bill or call the local customer service number listed on your bill for the address of your franchise authority contact designated to receive consumer complaints.

Television Equipment Compatibility – Most modern television sets and DVRs are cable compatible (“cable ready” or “digital cable ready”) and can receive, when connected directly to the cable service, the television channels carried on the cable system that have not been encrypted to secure the signals. Except with television sets and other display devices equipped to use the CableCARD technology described below, encrypted standard or high-definition digital channels carried on Optic systems will not be viewable without a cable set-top converter compatible with and authorized by the Optic system providing service to you.

Cable Converters – If you have a cable ready or digital cable ready TV/ display device you may not need a set-top converter to receive basic, unencrypted services; however, some models of TVs, VCRs and DVRs – especially older TV sets that are not “cable ready” – may not receive all of the channels offered when connected directly to the cable system. Additionally, Optic may elect to encrypt basic services on cable systems that it transitions to all-digital delivery in accordance with FCC provisions. If your TV, VCR or DVR is not able to receive all of the channels desired or the channels you want to view are encrypted, you can obtain a set-top converter from Optic at a low monthly charge, or if available, purchase at a retail outlet a different device capable of accessing the cable services you want. If you plan to purchase cable services that we scramble or encrypt, you should make sure that any set-top converter, navigation device or digital cable ready TV/display device you purchase from a retail outlet is compatible with the Optic system providing service to you and capable of working with separate security devices (i.e. CableCARDs) that we must provide in order for your equipment to access such services delivered from Optic’s cable system. Upon request, we will provide you with the technical parameters that are needed for any such device to operate with our security cards and cable system. In addition, you should know that converters with descrambling units are illegal to use unless authorized by Optic.

If you receive service through a cable set-top converter, you may not be able to use special features and functions of your TV or DVR. These may include features that allow you to view a program on one channel while simultaneously recording a program on another channel; record two or more consecutive programs that appear on different channels; and, use advanced picture generation and display features such as “Picture-in-Picture”, channel review and other functions that necessitate channel selection by the consumer device. You may be able to resolve these issues (and other compatibility issues associated with the reception of programming services) through an additional converter or other equipment that is available for lease from Optic upon request, or from another electronics retail vendor. Please call us at the telephone number listed on your bill for technical assistance with questions about the type of special equipment needed to resolve individual compatibility problems.

CableCARDs – Certain TVs/display devices are sold with a port for a CableCARD that can substitute for a cable set-top converter. However, some of these devices are “one-way” (often referred to as UDCP devices) and cannot access interactive or two-way services offered by Optic, such as OnDEMAND, impulse pay-per-view and the Optic interactive programming guide. Optic may have also deployed Switch Digital Video (SDV) technology in its system to achieve bandwidth efficiencies that enable Optic to enhance its offerings. With SDV, a two-way function, the switched channels cannot be accessed with UDCP devices; however, a special device offered free by Optic called a Tuning Adapter will enable some UDCPs to access switched channels. Optic plans to support devices as they may become available at retail that are capable of supporting two-way service (which may be labeled as Tru2way) and accessing Optic interactive services (including SDV) with a CableCARD (or other security device/tool that Optic might employ). You may visit http://www.optic-communications.com or contact Optic customer service for more information.

Remote Controls – Optic includes a remote control unit with its set-top converters. Some television, VCR or DVR remote controls are also capable of controlling the basic features of your set-top converter. “Universal” remote control units that are compatible with the basic features of set-top converters may also be obtained from many other sources, such as consumer appliance, electronics outlets or over the Internet. These universal remote controls may not be compatible with certain set top features or services available from Optic in certain markets. If you have specific questions concerning where to find remote controls or their compatibility, we encourage you to contact an Optic customer service representative at the number listed on your monthly bill.

About this Notice – The information in this notice may change in the future. We will provide appropriate notice of any significant changes in advance so that you can make decisions about your future service needs. Customers receiving service as part of a commercial account, bulk rate or similar arrangement may be subject to separate policies or procedures than those outlined herein.

Optic Terms And Conditions

By signing up for any of our services, you are bound to our terms and conditions. The latest version of our terms and conditions can be found by clicking here.

A hard copy of our Terms and Conditions may be obtained by contacting our business office at:

Optic Communications
224 S. Kansas Ave.
Columbus, KS 66725

Phone: 855.806.7325
E-Mail: support@optic-communications.com

Customer Proprietary Network Information (CPNI) Policy

Last Revised: December 12, 2015

Our customer’s privacy is important to us.  For that reason, please take note of our privacy policy noted below.  This information also details our Customer Proprietary Network Information (CPNI) policy associated with telephone and any other service classified as a “telecommunications service.”  If you have any questions, please do not hesitate to contact us.

CPNI PROTECTIONS

As a customer of our services, you have the right, and Optic Communications has a duty, under federal law, to protect the confidentiality of certain types of services, including: (1) information about the quantity, technical configuration, type, destination, location, and amount of your use of your services, and (2) information contained on your telephone bill concerning your services you receive. That information, when matched to your name, address, and telephone number is known as “Customer Proprietary Network Information,” or “CPNI.”

CPNI does not include things like customer name, address, or telephone number; aggregate information or data that is not specific to a single customer; customer premises equipment; and Internet access services.

Customer proprietary network information (“CPNI”) is information related to the quantity, technical configuration, type, destination, location, and the amount of telecommunications a customer uses that Optic Communications has access to by virtue of the customer-provider relationship. CPNI does not include the Customer name, address and telephone number, nor does it include Internet access services.

APPROVAL

From time to time, Optic Communications would like to use the CPNI information it has on file to provide you with information about Optic Communications’ communications-related products and services or special promotions. Optic Communications’ use of CPNI may also enhance its ability to offer products and services tailored to your specific needs. Accordingly, Optic Communications would like your approval so that Optic Communications may use this CPNI to let you know about communications-related services other than those to which Customer currently subscribes that Optic Communications believes may be of interest to Customer. IF YOU APPROVE, YOU DO NOT HAVE TO TAKE ANY ACTION.

However, you do have the right to restrict our use of your CPNI. YOU MAY DENY OR WITHDRAW OPTIC COMMUNICATIONS’ RIGHT TO USE YOUR CPNI AT ANY TIME BY CALLING 855.806.7325.  If you deny or restrict your approval for Optic Communications to use your CPNI, you will suffer no effect, now or in the future, on how Optic Communications provides any services to which you subscribe. Any denial or restriction of your approval remains valid until your services are discontinued or you affirmatively revoke or limit such approval or denial.

1)    by having the Customer answer an authentication question, or;

2)    by calling the Customer back at the telephone number associated with the services purchased

Passwords and/or PINs may not be any portion of the Customer’s social security number, mother’s maiden name, amount, or telephone number associated with the Customer’s account or any pet name. In the event the Customer fails to remember their password and/or PIN, Optic Communications will ask the Customer a series of questions known only to the Customer and Optic Communications in order to authenticate the Customer. In such an instance, the Customer will then establish a new password/PIN associated with their account.

NOTIFICATIONS OF CERTAIN ACCOUNT CHANGES

Optic Communications will be notifying customers of certain account changes.  For example, whenever an online account is created or changed, or a password or other form of authentication (such as a “secret question and answer”) is created or changed, Optic Communications will notify the account holder.  Additionally, after an account has been established, when a customer’s address (whether postal or e-mail) changes or is added to an account, Optic Communciations will send a notification.  These notifications may be sent to a postal or e-mail address, or by telephone, voicemail or text message.

DISCLOSURE OF CPNI

Optic COmmunications may disclose CPNI in the following circumstances:

  • When the Customer has approved use of their CPNI for Optic Communications or and its joint venture partners and independent contractors (as the case may be) sales or marketing purposes.
  • When disclosure is required by law or court order.
  • To protect the rights and property of Optic Communications or to protect Customers and other carriers from fraudulent, abusive, or unlawful use of services.
  • When a carrier requests to know whether a Customer has a preferred interexchange carrier (PIC) freeze on their account.
  • For directory listing services.
  • To provide the services to the Customer, including assisting the Customer with troubles associated with their services.
  • To bill the Customer for services.

PROTECTING CPNI

Optic Communications uses numerous methods to protect your CPNI. This includes software enhancements that identify whether a Customer has approved use of its CPNI. Further, all Optic Communications employees are trained on the how CPNI is to be protected and when it may or may not be disclosed. All marketing campaigns are reviewed by an Optic Communications supervisory committee to ensure that all such campaigns comply with applicable CPNI rules.

Optic Communications maintains records of its own and its joint venture partners and/or independent contractors (if applicable) sales and marketing campaigns that utilize Customer CPNI. Included in this, is a description of the specific CPNI that was used in such sales or marketing campaigns. Optic Communications also keeps records of all instances in which CPNI is disclosed to third parties or where third parties were allowed access to Customer CPNI.

Optic Communications will not release CPNI during customer-initiated telephone contact without first authenticating the Customer’s identity in the manner set-forth herein. Violation of this CPNI policy by any Optic Communications employee will result in disciplinary action against that employee as set-forth in Optic Communications’ Employee Manual.

BREACH OF CPNI PRIVACY

In the event Optic Communications experiences a privacy breach and CPNI is disclosed to unauthorized persons, federal rules require Optic Communications to report such breaches to law enforcement.  Specifically, Optic Communications will notify law enforcement no later than seven (7) business days after a reasonable determination that such breach has occurred by sending electronic notification through a central reporting facility to the United States Secret Service and the FBI. A link to the reporting facility can be found at: www.fcc.gov/eb/cpni. Optic Communications cannot inform its Customers of the CPNI breach until at least seven (7) days after notification has been sent to law enforcement, unless the law enforcement agent tells the carrier to postpone disclosure pending investigation.  Additionally, Optic Communications is required to maintain records of any discovered breaches, the date that Optic Communications discovered the breach, the date carriers notified law enforcement and copies of the notifications to law enforcement, a detailed description of the CPNI breach, including the circumstances of the breach, and law enforcement’s response (if any) to the reported breach. Optic Communications will retain these records for a period of not less than two (2) years.

NOTIFICATION OF CHANGES TO THIS POLICY

If we change this CPNI Policy, we will post those changes on www.optic-communications.com or in other places we deem appropriate, so that you can be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If you decide to continue receiving your services after we make any changes to this the CPNI Policy, you shall be deemed to have given express consent to the changes in the revised policy.

CUSTOMER AUTHENTICATION

Federal privacy rules require Optic Communications to authenticate the identity of its customer prior to disclosing CPNI.  Customers calling Optic Communications’ office can discuss their services and billings with an Optic Communications representative once that representative had verified the caller’s identity.

Internet Disclosure Statement

Network Management Practices

Optic Communications utilizes reasonable practices to ensure the security, integrity and performance of its Internet network. These practices include but are not limited to:

1. Congestion Management – OC has not currently implemented any network congestion management practices related to its customers’ bandwidth use. However, OC reserves the right to implement such practices in order to deliver the best possible Internet service to its customers and to be able to otherwise reasonably manage its network. In the event such network management practices are implemented, OC will update this Disclosure Statement.

2. OC at this time does not limit access or bandwidth to any specific Internet applications in relation to OC’s network. However, OC reserves the right to reasonably manage its network and may, in the future, consider such a practice. The implementation of any such application-specific limitation policy will be clearly noted in an update to this Disclosure Statement.

3. OC has not implemented any rules regarding the attachment of devices to its network. However, OC, at its sole discretion, may implement such rules in the future, in which case the rules will be disclosed in an update to this Statement.

4. OC operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. In addition, OC may identify spam and prevent its delivery to customer email accounts, detect malicious Internet traffic and prevent the distribution of viruses or other harmful code or content and use other tools and techniques that OC may be required to implement in order to meet its goal of delivering the best possible broadband Internet experience to all of its customers.

5. Specialized Services – OC currently does not provide any services that impact its Internet access service in terms of bandwidth or service quality. If, at some point in the future OC begins providing such services, an update to this Disclosure Statement will be posted.

This Disclosure statement applies only to the network owned by or otherwise under the control of OC and/or any affiliates. OC is not making any disclosure of any network management practice that may be employed by other network or service providers who may be involved in the customer’s broadband Internet access service.

Please contact Customer Service at 855-806-7325  if you have any questions or concerns about this Disclosure Statement.

Internet Subscriber Agreement

You may download a copy of our latest terms and conditions for broadband service by clicking here.

Cable TV Subscriber Agreement

You may download the latest version of our cable TV subscriber agreement by clicking here.

DMCA Policy

Columbus Telephone Company, Inc. and its subsidiaries respect the owners of copyrighted materials and their rights under federal law. We do not permit our service to be used to infringe copyrights. If one of our broadband subscribers is an infringer, we will take actions to attempt to stop such conduct, including and up to terminating the service of a repeat infringer in appropriate circumstances.

Columbus Telephone Company, Inc. is registered under the Digital Millennium Copyright Act (“DMCA”). If, as a copyright owner, you believe that a Columbus Telephone Company, Inc. subscriber has used material that infringes an exclusive right you have with respect to such material, you or your authorized agent may file a Notice of Claimed Infringement with us. The Notice of Claimed Infringement must be sent to our designated agent:

Designated Agent: Patricia Carroll

Postal Address: 

224 S Kansas Ave
Columbus, KS 66725

Fax: (620) 429-1704

Telephone Number: (855) 806-7325

E-Mail: notices@columbus-telephone.com

Optic Valet Protection Plan Agreement

If you subscribe to our Optic Valet Protection Plan, you may review the most current agreement here.