How do I watch my DVD/VCR player?

If you have a cable box connected to your TV, please do the following to watch a DVD or VCR player:

1) Locate the remote that came with your TV (NOT your cable remote).

2) Power on the DVD/VCR player.

3) Find the SOURCE or INPUT button on the remote and hit it until the source of your TV changes to the connection your DVD/VCR player is connected to.  The screen should display something from the player when you are on the correct input.

After you are done watching your DVD/VCR player, you must change your TV’s input back to the input that the cable box is connected to.


Some channels say “Not Authorized.”

Channels that you are not paying for are supposed to say “Not Authorized.”  If you believe you are paying for a channel that says “Not Authorized”, please contact us to reprogram your cable boxes.

I can’t watch recorded shows on my small cable box!

If you subscribe to our Whole-Home DVR service, you can watch and record shows from every cable box in the house.  If that stops working, please perform the following:

1) Hit the “B” button on the remote of the small cable box.  If your recorded shows are NOT listed, proceed to the next step.

2) Go to your DVR box (the big cable box with numbers on the front) and pull the power cord from the back of the box.

3) After a few seconds, plug the power cord back in and wait 5-10 minutes so that the box can sync back up.

4) Go to your small box and hit the “B” button again.  Your recorded content should now show up.

NOTE: Sometimes after electric glitches, the boxes can’t see each other.  The above steps will allow the boxes to communicate with each other again.  If that does not help, please contact us.

How do I program the cable remote to my TV?

To program your cable remote (the one provided by CTC) to your TV, there are instructions on the back of the remote.  The instructions are the following:

1) Press and hold both the TV button (at the top of the remote) and the “OK/SEL” buttons until the “TV” button lights up.

2) Press “CH+” button one step at a time until the TV turns off.  Note that this process can TAKE SEVERAL MINUTES.

3) Test the programming by pressing the MUTE button.  If the TV turns on, press the “TV” button to store the code.

Some of my channels are not coming in.

If some of your channels are displaying “One Moment Please…”, please do the following.

1) Unplug the power cord from the back of the cable box for several seconds.

2) Plug the power cord back into the cable box and let it set for 5-10 minutes.

3) Turn the cable box on (by hitting the “CBL” button on the remote).

If this does not fix your problem, please contact us.

How do I hook up a surround sound system to cable?

Because CTC broadcasts our cable TV in all-digital, sound quality is all stereo quality, and full Dolby Digital 5.1 surround on many HD channels.

To take full advantage of the sound quality, we recommend you use an Optical Audio cable to connect your surround sound system to your cable box.  Every sound system is a bit different, but below are some general instructions to hook up a surround sound system.

1) Verify that your surround sound system (A/V Receiver) has an optical audio port.  It is a square looking port that often has a red light in it.

2) Connect the optical audio cable to the cable box and surround sound system.

3) Put the surround sound system on the appropriate input (typically “TV” or “Cable”).

If the above does not get your sound system connect, refer to this document.  Page 7 specifically refers to connecting A/V devices with optical audio.

I can’t pause live TV from the small cable box.

If you subscribe to our DVR service, you can pause live TV from the small, non-DVR cable boxes. To pause live TV on the small cable box:

1) Press the “B” button on the remote.

2) Press the pause button on the remote.

I can’t fast forward or rewind a DVR recording.

If all of the buttons on your remote are functioning correctly, but you cannot pause, fast-forward or rewind a recorded show, please take the following steps:

1) Click the play button on your remote.  If the “DVD” button lights up red at the top of the remote, proceed to step two.

2) Press and hold the play button on your remote for 3-5 seconds.

3) Press play again and verify that the “CBL” button lights up red now.

Your problem should now be resolved.

My cable isn’t working on any of my TV’s!

If your cable TV service is not working on any of your TV’s in your home, please verify the following:

1) Verify that your cable boxes are turned on (with the bright blue light on the front of the box).

2) Verify that your TV’s are turned on.

3) Verify that the APC box installed somewhere INSIDE your home has two green lights on it.  If this box has lost electrical power, your cable TV service will NOT work!  If it has lost power, plug it back in or find a working electrical outlet to plug it into.

If the above steps do not restore your cable TV service, please contact us.

My cable isn’t working on one (1) TV!

If you have a cable box and your cable TV isn’t working on one TV, please take the following steps:

1) Verify that your cable box is powered on and the bright blue light on the front of it is lit up.  To turn on the cable box you must hit the “CBL” button at the top of your remote.

2) Verify that your TV is turned on.  TV’s typically show some kind of light on the front of the display when they are turned on.

3) Verify that your TV input is on the correct input.  Our cable TV service NEVER shows static or snow. If you are seeing static or snow, your input needs to be changed back to the cable TV box.  Get your original TV remote and hit the INPUT or SOURCE button until your cable comes back on.

If the above steps do not restore your cable service, please contact us.