If the remote we provided you stops working, please take the following steps:
1) Verify that the batteries in the remote are not low. When the batteries are low, some buttons may stop functioning.
2) Verify that NOTHING is blocking the front of your TV or cable box. If so, move those items away from the TV and cable box as they may be blocking the signal from the remote.
3) If the remote is changing the channels, just not turning on/off the TV, try REPROGRAMMING the remote to your TV. There are instructions on the back of the remote for this. When the instructions say “DEVICE BUTTON” is means hit the TV button at the top of the remote.
If the above steps do not work, please contact us.