My cable remote isn’t working.

If the remote we provided you stops working, please take the following steps:

1) Verify that the batteries in the remote are not low.  When the batteries are low, some buttons may stop functioning.

2) Verify that NOTHING is blocking the front of your TV or cable box.  If so, move those items away from the TV and cable box as they may be blocking the signal from the remote.

3) If the remote is changing the channels, just not turning on/off the TV, try REPROGRAMMING the remote to your TV.  There are instructions on the back of the remote for this.  When the instructions say “DEVICE BUTTON” is means hit the TV button at the top of the remote.

If the above steps do not work, please contact us.

I bought a new TV, how do I hook my cable up?

If you replaced a TV with a new one, and need to hook up a cable box to it, please take the following steps:

1) Download the Quick Start Guide for your cable box.  Click here if you have a small cable box, click here if you need to connect a DVR box.

2) The Quick Start Guide will tell you how to hook the cable box to your TV and a variety of other components (DVD player, BluRay player, surround sound, etc.).

3) If you do not wish to view the Quick Start Guide, note that you need to run an HDMI cable from your cable box to your TV, run the coax (cable from the wall) to the cable box, and plug in the cable box into power.

4) Once you have the cable box connected to your new TV, put the TV on the input (SOURCE).  You will need to refer to your TV manual for instructions on how to chance the source/input to HDMI.

5) There is a sticker on the back of your remote we provided you to PROGRAM the remote to your NEW TV.

My Screen has black boxes!!

If you have a newer widescreen TV, you may find that the sides have black boxes on your screen.  The boxes can be removed from SD channels by widening the picture via your TV remote (instructions vary by TV).  The black boxes that appear on LOCAL channels periodically are NOT removable.  Those black boxes are being placed their by the content provider (CBS, ABC, etc.).  This link better explains the aspect ratio of TV’s.