General Manager Update (June 22, 2018)

Good morning Loma residents.  It is time for my weekly update about where my teams are working.  First off, I’m sorry to those residents that are experiencing the sudden shutdown of Wisper.  That is certainly unfortunate for those customers and company to have such a critical event on short notice.  I’m certain that with this change of events some residents of Loma Linda will be looking for options. My teams will continue to press forward as safely and quickly as possible.  If a resident had elected to bypass the Optic offering in Phase I or II there will be a longer timeline to you receiving service. We are committed to completing installs to our Phase III customers that have been patiently waiting for their services and we would like to thank those customers for their continued patience.  The $500 installation fee will also remain for Phases I and II. The installation fee will remain at $250 in Phase III

Now to the 6/22/18 update.

Phase III:

Our construction tech has flagged drop routes along Butterfield starting from Fox Fire going Northeast to Willow.  His efforts include Maple Drive, Willow Way, & Willow Lane.

The drop crew has completed the Rock Creek area and have moved over to the Fox Fire Drive area.   What you will see after the drop wire crew is complete will be a gray box and conduit that will be mounted to the side of your home with a fiber drop coiled up.

The splicing team is following closely behind in the Rock Creek area.  They are fusing the splices between the main fiber and your drop as well as prepping the tail that was left in the grey box at your home.   

My installing team is the last step.  When you get a call from our installer trying to set up an appointment, please get back to us ASAP.  This team follows closely behind the splicing team to ensure that we are completing your services in a timely manner.

Thank you,

 Todd Van Epps

General Manager