Internet speeds are greatly impacted by your computer and router. If you have an older computer or an old router, it’s very likely those devices are slowing your connection from us. Please try the following to help increase your Internet speed:
1) Uninstall any toolbars in your browser – these just consume memory and slow the connection down.
2) List how many devices you have on the Internet. If you stream video and have several tablets or smartphones, you may need to upgrade to a faster connection speed.
2) If you have a router (WiFi – wireless Internet), please take the Ethernet cable out of the “Internet” port on the back of the router and plug it straight into your computer. If you speed is improved, your router is the problem. We sell routers here.
If after doing the above does not resolve your problem, contact us.
Posted in: INTERNET FAQ