Experience GIG Speeds with OPTIC

Last Revised: December 12, 2015
Personally Identifiable Information – What Do We Collect? Your Information – We limit the personal information we collect from you. In providing our services, we sometimes collect personally identifiable information, such as your name, physical address, telephone numbers, social security number, driver's license number, and email addresses ("Personally Identifiable Information"). We may also collect other non-personally identifiable information, such as information about premium services, general location, demographics, billing information, maintenance, repair, services, equipment, software, usage, settings and preferences to aid in customer support and in recommendations for you. If non-personally identifiable information is directly linked to Personally Identifiable Information, it will be considered personally identifiable information while it is linked. Aggregate and de-identified information is not considered Personally Identifiable Information.Our policy is to collect Personally Identifiable Information to help us provide the services we may offer with the quality you deserve. We take reasonable precautions to identify you or your authorized representative when we are contacted about your account. We sometimes ask for Personally Identifiable Information for special reasons, such as for research, in surveys or registering in apps or at our web sites. If so, we will tell you first how we will use it, and you may choose not to participate.Internet ServicesLike most Internet service providers, we automatically collect and store Internet Protocol (IP) addresses (an identifier given to your connection while online), the volume of data transmitted and received through your service, Internet connection performance, modem MAC addresses, and connection dates and times. We may also collect and store other usage statistics, such as the volume of data transmitted by protocols, devices and services, to help us understand how our network is used and to tailor the services we offer.Telephone Services In providing telephone services, we receive usage information, including calls made and received and their duration. We treat this information as private and retain it in most jurisdictions for up to eighteen months. We do not share these records with others, unless required by law. Except when required by law, we do not listen to or record your calls to third parties.What Information Do We Use or Share? Personally Identifiable InformationWe consider Personally Identifiable Information confidential, and use it only in providing the services we, our affiliates, or our partners offer. Personally Identifiable Information is used, for example, for the following activities: sales, installation, training, operations, administration, advertising, marketing, support, development of new products and services, data usage, management, maintenance, customer care, communications with you, and billing and collection. We may combine Personally Identifiable Information with demographic and other information for purposes consistent with this Notice. Sharing RestrictionsIt is our policy not to disclose Personally Identifiable Information to persons outside of Optic, other than our affiliates, vendors and business partners, without your prior consent or as otherwise specified in this statement.Aggregate Information- We use and share aggregate information about usage by groups of customers for a variety of purposes. Aggregate information does not identify individual customers. We use aggregate information along with demographic data from other sources and may share it with others.Outside Parties and VendorsWe sometimes use affiliates, vendors or partners in providing services to you and may share Personally Identifiable Information for these purposes. We require these parties to maintain at least the same level of confidentiality we maintain ourselves. We also prohibit them from using Personally Identifiable Information for any purpose other than providing the services.Telephone ServicesIf you call to discuss your telephone account, we will ask you to confirm your identity through security questions. At Optic offices, telephone customers must show a government-issued photo ID. If you, or anyone authorized by you, make significant changes to your telephone account, Optic will send you notice to confirm that you made these changes. If you suspect that someone may have made unauthorized changes to your account, contact Customer Care at the telephone number on your bill. If we discover any unauthorized access to your telephone account, we will send you notice promptly, in keeping with applicable law.Our telephone customers can designate their listings as non-published for print or electronic directories or for directory assistance services. We do not publish these directories and are not responsible for their content or accuracy. Because of the complexity of this process and the involvement of others, errors sometimes occur. Our telephone services are subject to tariff or contractual terms that limit our liability in the event of listing errors. For more information on telephone privacy, see the Customer Proprietary Network Information notice below.Internet ServicesUnless addressed to us, we do not read the content of your online communications, unless required by law or court order. We may however, retain and provide such communications if we are legally required to do so. We also monitor for malware and other threats that could harm your equipment, the network or other users.Special Exceptions – We reserve the right to disclose Personally Identifiable Information if we have a good faith belief it is necessary to: (1) comply with the law; (2) protect our network, rights or property or those of others; (3) respond to fraud, abuse or unauthorized reception; (4) enforce our Policies; or (5) act in an emergency to protect your safety or that of another person. We may also transfer Personally Identifiable Information as a part of a sale or transfer of business operations.Changes in Service or Prices – Subject to applicable law, we have the right to change our services and prices at any time. As an Optic customer, you will generally receive notice of changes in services or prices at least 30 days in advance or in compliance with applicable laws. The notice may be provided on or with your monthly bill, in a separate mailing on an information channel, as a newspaper legal notice, as part of this annual notice or some other written form. Additional information regarding such notices may also be found on the Optic website.Billing; Charges and Fees – Your monthly Optic bill provides the charges, due date, payments and credits for your account, and may also contain special customer messages. Fees and charges are payable in advance once service is initiated. If you initiate a change in your services, you are subject to the applicable installation and/or charge associated with your new service selection. There may be a nominal non-recurring administrative charge for service tier changes you request. A late fee is added to any bill amount unpaid after the due date. If your payment is made with a non-sufficient fund check or credit card, you may be charged a fee for handling. Additional information for your area regarding Optic billing may be found at http://www.optic-communications.com or you may call us at the telephone number listed on your bill.Disconnect Policy; Refunds/CreditsIf your request to disconnect service occurs before the end of a prepaid period, Optic will refund the prorated unused portion of the fees and charges (subject to the offsets referenced above and the return of Optic equipment). If the pro-rata unused portion is less than $5.00, Optic will make the refund on your request. If you are under a length of service contract and you are cancelling before the end of your term, you may owe an Early Termination Fee.Delinquent Accounts – If your service is disconnected for non-payment, we require full payment of the balance, a deposit, a reconnect fee, and a minimum of one month's service charge before reconnecting service.About this Notice – The information in this notice may change in the future. We will provide appropriate notice of any significant changes in advance so that you can make decisions about your future service needs. Customers receiving service as part of a commercial account, bulk rate or similar arrangement may be subject to separate policies or procedures than those outlined herein.– By ordering service, you agree to allow employees and agents of Optic access to your premises at reasonable times to inspect and maintain  equipment at your service address and, upon termination of service, to remove the equipment. Optic is not deemed to have abandoned equipment that it does not remove.Moving – Before you move, please call us on the phone number listed on your bill. This is the best way for us to arrange for your service to be disconnected and to schedule an installation at your new home if it is in our service area.Billing; Charges and Fees – Your monthly Optic bill provides the charges, due date, payments and credits for your account, and may also contain special customer messages. Fees and charges are payable in advance once service is initiated. If you initiate a change in your services, you are subject to the applicable installation and/or charge associated with your new service selection. There may be a nominal non-recurring administrative charge for service tier changes you request. A late fee is added to any bill amount unpaid after the due date. If your payment is made with a non-sufficient fund check or credit card, you may be charged a fee for handling. Additional information for your area regarding Optic billing may be found at http://www.optic-communications.com or you may call us at the telephone number listed on your bill.Disconnect Policy; Refunds/Credits – If your request to disconnect service occurs before the end of a prepaid period, Optic will refund the prorated unused portion of the fees and charges (subject to the offsets referenced above and the return of Optic equipment). If the pro-rata unused portion is less than $5.00, Optic will make the refund on your request. If you are under a length of service contract and you are cancelling before the end of your term, you may owe an Early Termination Fee.Delinquent Accounts – If your service is disconnected for non-payment, we require full payment of the balance, a deposit, a reconnect fee, and a minimum of one month's service charge before reconnecting service.