Archive for category: news

May 1, 2020

Following the announcement from Governor Kelly yesterday evening, we wanted to inform our customers of our plan to reopen. Starting on Monday, May 4^th, we will reopen our office with full staff. While our office will be open, we ask that customers try to make payments over the phone, online, through our drop box, and at American Bank in Columbus to limit social contact. If a customer needs to come into our office, we also ask that a social distance of six feet is maintained.

We will also begin in-home installations and service at this time. Our team will continue safety precautions, including pre-screening, before we enter a home. Our team also can choose to not enter a home if they feel that their health is at risk. In addition to these precautions, we will continue to sanitize and clean our office frequently to protect both our customers as well as our employees.

Optic Communications truly appreciates everyone’s support during this tough time. We know that this has been difficult for everyone in our area, we will get through this together. We look forward to working with our customers again and continuing to be your service provider!

April 7, 2020

Dear Optic Customers,

During this time of unprecedented uncertainty, all of us here at Optic Communications are concerned about our families, colleagues, customers, and many friends that make up our community.

Our office is currently closed, but we have a skeleton office and technician crew. We are working rotation shifts at this time to meet the demands of our customers. Payments can be dropped in our drop box, American Bank, online, or by phone 620-429-3132.

We will continue to have technicians on hand to upgrade current devices or remotely troubleshoot as many problems as possible. Arrangements can be made to drop off routers and we will walk you through the installation process over the phone. If you have any questions, please call our office at 620-429-3132.

To our students/parents we have 3 Wi-Fi hot spots around town and a fourth location is in the works. Please look at our map on our website (optic-communications.com) and Facebook for locations. We still encourage everyone to apply social distancing and hygiene protocols based on guidance from the health authorities.

We look forward to getting back to normal, enjoying the outdoors, fresh flowers, blue skies, and healthy people.

God Bless each and everyone of you.

Sincerely,

Dave Soper

P.S. Channel 5, which aired The Cowboy Channel, is now back up and running.

As we all work through these uncertain times, Optic Communications would like to give our customers an update on our current plan. Per our previous statement, we have reevaluated the situation and will be keeping our office closed and will not be entering customer homes until May 1, 2020. It will be reevaluated then and will potentially be moved back again. We will still be able to solve as many issues as we can remotely, as well as take payments online and over the phone. We truly appreciate everyone’s patience and understanding at this time! To make a phone payment, please call us at (855) 806-7325!

Optic Communications will be performing scheduled maintenance on our eBill system on Thursday, August 30th from 10:00 PM-Friday, August 31st at 1:00 AM. The system will not be available during this time. We appreciate everyone’s patience!