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General Manager Update (July 20, 2018)

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7/20/18 General Manager’s Update

Phase III:

Happy Friday to everyone.  The drop installation crew has a couple areas that they’ve completed; Butterfield PL and Maple Dr.  They are still picking up customers as they progress along Butterfield but have spent a good portion of the last couple weeks in the Willow Lane & Willow Way area.  They should be finishing that area up early next week.

 

The splicing team that follows the drop crew completed their work in Butterfield PL, a few on Butterfield Drive, and the Fox Fire Dr. area.

 

My install team continues to work as safely and quickly as they can.  They have completed some work in the Rosebud Circle and Willow area.  I know these areas are further apart but the install crew will bounce around based on what appointments work for a particular customer.

 

I want to thank the customers that have allowed me to bring other Optic employees to their homes.  This allows for my office employees to see what the home installation process looks like.  It also allows me to see our new Optic customers and personally thank them.

 

Have a wonderful weekend,

Todd Van Epps

 

Reach our Optic Customer Agents @ 855-806-7325 or https://optic-communications.com/cities/loma-linda-mo/

General Manager Update (July 6, 2018)

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7/6/18 General Manager’s Update

Phase III:

We at Optic Communications had a safe and happy 4th of July, I’m hoping that you all did as well.   I had the chance to drive around for a bit this morning and wanted to say thanks to the people I had a conversation with.  Please be careful in this heat. Now to the latest update.

 

Our drop team observed some extra holiday time off this last week so there was not as much activity completed as normal weeks.  They will be back in action starting right away on Monday and continue with the motion they started in the Willow area. They also started to place piping in the Butterfield Place area so we continue our progress across Butterfield.  All the rock in the Loma Linda makes for a slower working process, but the team is persistent and they do a quality job.

 

One of our splicers was at the intersection of Rosebud & N Loma Linda Dr.  Watch for those trailers to be parked in strategic areas, that is when the fiber is being put together to transmit light up to your premise.  They will continue to follow the drop team around.

 

My install team continues to get services installed quickly and we appreciate you making and keeping appointments so we can move to your neighbor quickly.

 

Thank you,

Todd Van Epps

Reach our Optic Customer Agents @ 855-806-7325 or https://optic-communications.com/cities/loma-linda-mo/

General Manager Update (June 29, 2018)

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Good Morning and Happy Friday! Here is the newest update from our General Manager:

Phase III:

Our construction tech has flagged drop routes along Butterfield Dr.  starting from Fox Fire Dr. going Northeast to Willow Way.  His efforts include Maple Drive, Willow Way, & Willow Lane.   There has not been extra flagging done this week while we wait for the drop crew to complete the majority of what is listed above.

The drop crew has nearly completed all the projects on Fox Fire Dr. and Maple Dr.  Look for activity to start on Willow Way & Willow Ln next week.

With the drop crew getting most of Fox Fire Dr. and Maple Dr. completed the splicing crew will not be far behind.  Look for them to be in the Fox Fire Dr. area next week.

Our installing team has had much success with scheduling appointments.  They have completed most, not all, of the new installs for the Rock Creek Dr. area.  We will continue to move quickly behind the crews to get our patient customers installed as safely and quickly as we can.

 

Optic Communications will be closed on Wednesday to observe Independence Day.  Please have a safe and wonderful 4th of July. If you have any questions about our services, we can be contacted at (855) 806-7325 or visit our website at https://optic-communications.com/cities/loma-linda-mo/

 

Todd Van Epps

General Manager

 

 

General Manager Update (June 22, 2018)

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Good morning Loma residents.  It is time for my weekly update about where my teams are working.  First off, I’m sorry to those residents that are experiencing the sudden shutdown of Wisper.  That is certainly unfortunate for those customers and company to have such a critical event on short notice.  I’m certain that with this change of events some residents of Loma Linda will be looking for options. My teams will continue to press forward as safely and quickly as possible.  If a resident had elected to bypass the Optic offering in Phase I or II there will be a longer timeline to you receiving service. We are committed to completing installs to our Phase III customers that have been patiently waiting for their services and we would like to thank those customers for their continued patience.  The $500 installation fee will also remain for Phases I and II. The installation fee will remain at $250 in Phase III

Now to the 6/22/18 update.

Phase III:

Our construction tech has flagged drop routes along Butterfield starting from Fox Fire going Northeast to Willow.  His efforts include Maple Drive, Willow Way, & Willow Lane.

The drop crew has completed the Rock Creek area and have moved over to the Fox Fire Drive area.   What you will see after the drop wire crew is complete will be a gray box and conduit that will be mounted to the side of your home with a fiber drop coiled up.

The splicing team is following closely behind in the Rock Creek area.  They are fusing the splices between the main fiber and your drop as well as prepping the tail that was left in the grey box at your home.   

My installing team is the last step.  When you get a call from our installer trying to set up an appointment, please get back to us ASAP.  This team follows closely behind the splicing team to ensure that we are completing your services in a timely manner.

 

Thank you,

 Todd Van Epps

General Manager

General Manager Update (June 18, 2018)

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Happy Monday neighbors and I hope the start of summer is treating you all well.  My team receives multiple calls weekly asking about the progress of Optic’s Loma Linda project.  I will attempt to do a weekly update that will keep the Loma Linda residents some what up to date.  Please feel free to respond to any update that is relevant to the work team’s whereabouts.

I will start with something you all probably know, all main line fiber for this project has been placed.  Phase I & II; all drops have been placed, spliced, and installed.  We will not likely come back to any Phase I or II customers to do construction until after Phase III is complete.

Phase III: Optic Construction has flagged all the drops for North LL Drive to Butterfield including Walnut Dr., Rose Bud Cir., and Rock Creek Dr.  He has also started to make his way up Butterfield Dr. and has staked the tap roads of Butterfield Pl. and Fox Fire Dr.  The plow crew that will install a line to your house is currently working in the Rose Bud Cir area.  The splicing team is currently working in the Rock Creek area.  The last group to update is my install team and they follow closely behind the splicing team and they are setting up appointments daily.

My team continues to diligently work their way around the Loma Linda property.  I thank you for your patience as we do our best to get customers turned up every day.

Thanks again,
Todd Van Epps
Optic Communications GM